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","published_at":"2025-11-19T22:04:00.000Z","published_at_timezone":"London","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8643975","status":"resolved"}]}},{"id":"770529","type":"status_report","attributes":{"title":"Hosting Services Unavailable. ","report_type":"manual","starts_at":"2025-11-19T21:47:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8643975","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4415743","type":"status_update"},{"id":"4415623","type":"status_update"},{"id":"4415739","type":"status_update"}]}}},{"id":"4419946","type":"status_update","attributes":{"message":"We will be carrying out routine monthly maintenance and patching on Saturday 13th December, during our regular window between 02:00 and 03:00 (UK time). During this time, some services will be temporarily unavailable while updates are deployed to our production environments.\n\nEach hosted site may experience a brief period of downtime of around 5 minutes while changes are applied. We do not expect any further disruption outside of this window.\n\nIf you have any questions or notice ongoing issues after the maintenance, please email help@webterior.co.uk\n.","published_at":"2025-12-13T02:00:00.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"771239","type":"status_report","attributes":{"title":"Scheduled Maintenance - Cpanel \u0026 Wordpress Updates","report_type":"maintenance","starts_at":"2025-12-13T02:00:00.000Z","ends_at":"2025-12-13T03:00:00.000Z","affected_resources":[{"status_page_resource_id":"8643974","status":"maintenance"},{"status_page_resource_id":"8643975","status":"maintenance"},{"status_page_resource_id":"8643986","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"4419946","type":"status_update"}]}}},{"id":"4415580","type":"status_update","attributes":{"message":"We will be upgrading the Webterior Customer Portal to the latest release. \n\nDuring this period the Customer Hub/Portal will be unavailable. Customers will be unable to login or purchase new services during this time. ","published_at":"2025-11-21T23:00:00.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"770518","type":"status_report","attributes":{"title":"Customer Hub Maintenance ","report_type":"maintenance","starts_at":"2025-11-21T23:00:00.000Z","ends_at":"2025-11-22T01:00:00.000Z","affected_resources":[{"status_page_resource_id":"8643976","status":"maintenance"}],"aggregate_state":"maintenance"},"relationships":{"status_updates":{"data":[{"id":"4415580","type":"status_update"}]}}},{"id":"4544161","type":"status_update","attributes":{"message":"Following an overnight upgrade and patching process, degraded performance has been identified across a number of client websites. Some websites are experiencing slow page load times, and in certain cases, menu items are not displaying correctly on mobile devices.\n\nThis issue is currently being investigated by Webterior in collaboration with the third-party software vendor. Initial findings suggest the behaviour is likely related to a LiteSpeed cache update applied overnight.\n\nThe incident is being treated as high priority, and work is ongoing to identify the root cause and restore normal performance as quickly as possible. Further updates will be provided as more information becomes available.","published_at":"2025-12-24T02:32:00.000Z","published_at_timezone":"London","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8643975","status":"degraded"}]}},{"id":"4544164","type":"status_update","attributes":{"message":"Following overnight work with LiteSpeed, the issue affecting client websites has now been identified. To restore correct functionality, a restoration will take place at 09:00 to revert all affected hosted sites to a previous backup.\n\nDuring the restoration window, WordPress admin access will be temporarily disabled to prevent any amendments while the process is completed. This action will only impact WordPress sites; non-WordPress sites are not impacted by this issue. \n\nA permanent fix is currently being worked on in parallel, and the issue continues to be actively investigated. Further updates will be provided as progress is made.","published_at":"2025-12-24T08:37:00.000Z","published_at_timezone":"London","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8643975","status":"downtime"}]}},{"id":"4544168","type":"status_update","attributes":{"message":"A fix has been successfully deployed to all hosted WordPress sites. This has resolved the issues previously experienced, including slow load times and menu display errors on mobile devices.\n\nWe apologise for any inconvenience caused. The platform continues to be monitored over the next few hours, and so far, no further issues previously seen have been reported.","published_at":"2025-12-24T11:42:00.000Z","published_at_timezone":"London","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8643975","status":"resolved"}]}},{"id":"793523","type":"status_report","attributes":{"title":"Degraded Performance on Client Websites Following Overnight Update","report_type":"manual","starts_at":"2025-12-24T02:32:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8643975","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4544161","type":"status_update"},{"id":"4544164","type":"status_update"},{"id":"4544168","type":"status_update"}]}}},{"id":"4596013","type":"status_update","attributes":{"message":"Webterior Customer Hub went down.","published_at":"2026-01-10T19:27:25.940Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8643976","status":"downtime"}]}},{"id":"4596026","type":"status_update","attributes":{"message":"Webterior went down.","published_at":"2026-01-10T19:30:11.603Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8643974","status":"downtime"}]}},{"id":"4596080","type":"status_update","attributes":{"message":"Webterior recovered.","published_at":"2026-01-10T19:44:20.399Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8643974","status":"resolved"}]}},{"id":"4596083","type":"status_update","attributes":{"message":"Webterior Customer Hub recovered.","published_at":"2026-01-10T19:44:53.888Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8643976","status":"resolved"}]}},{"id":"801998","type":"status_report","attributes":{"title":"Webterior and Webterior Customer Hub are down","report_type":"automatic","starts_at":"2026-01-10T19:27:25.940Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8643974","status":"resolved"},{"status_page_resource_id":"8643976","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4596013","type":"status_update"},{"id":"4596026","type":"status_update"},{"id":"4596080","type":"status_update"},{"id":"4596083","type":"status_update"}]}}}]}